All articles

What happens if my subscription payment fails?Updated an hour ago

If your subscription payment fails (due to an expired card, insufficient funds, or a bank decline), here's what to expect:

  • You'll receive an email notification letting you know the charge didn't go through.
  • The email will include a link to update your payment method directly in your account portal.
  • We'll retry the charge automatically after a short period.

To avoid interruptions, we recommend keeping your payment information up to date. To update your payment method, log in at landish.ca and select Profile (Addresses, Credit Card Details, etc.) from the left menu. Go to Payment methods, select your saved card, and choose Edit beside the card details. Follow the on-screen prompts to update your card or billing address.

If your subscription is suspended due to repeated failed payments, contact us and we'll help get it reactivated.

Was this article helpful?
Yes
No