Ordering & Shipping
How do I place a one-time order?
Go to our shop page. Click “Add to cart” under the product you want (ensure the default “One-time purchase” remains selected). Repeat for all items you’d like to order. Click the shopping bag icon in the top-right corner. Use “+” or “–” to adjust qua
Do you offer free shipping?
Yes! Orders of $74 or more (after discounts, before tax) ship for free. For orders under this amount, a $9.99 shipping fee applies.
Do you offer samples of your products?
Not at this time. However, you can use our one-time promo code LANDISH20 to get 20% off a one-time purchase, and receive free shipping when you spend $74+ (before tax and discounts). We also have a 30-day return and money-back guarantee if you’re not
What is your return policy?
If you ordered directly from landish.ca (Canada), you can request a return for most items within 30 days of delivery. If you purchased through another retailer or website, returns must be handled through that seller. Return windowRequest your return
Where do I enter my promo or gift card code?
You can enter your code in the “Discount code or gift card” box at checkout:. 💻 On a computer: This box appears on the right side of the screen after you click Checkout. 📱 On a mobile device or tablet: Tap Show order summary at the top of your scre
Can I combine promo codes, or combine a promo code with a gift card?
You can only apply one promo code per order. However, you can combine a promo code with a gift card:. Enter the first code (gift card or promo code) in the “Gift card or discount code” box and press Enter. Enter the second code in the same box.
I entered my promo code but it isn’t working. What should I do?
Oh no! Here are a few reasons why your code may not be working:. Spacing or Typo: Double-check that there are no spaces before, within, or after the code. Sometimes a capital “I” can be mistaken for a lowercase “l” (or vice versa). To avoid this, cop
I want a promo code. How do I get one?
If this is your first order, subscribe to our newsletter to receive a 20% discount code for one-time purchases (not applicable to subscriptions). Already a customer? Refer a friend! When your friend makes a purchase, you’ll get a $10 discount code th
Where do you ship?
We currently ship within Canada (with some exceptions for remote areas) and to the United States through landish.co. Exciting news—our Pure Canadian Marine Collagen will be available in the UK soon! Stay tuned for updates.
When will my order arrive?
If all items are in stock, we’ll ship your order within 48 business hours of receiving it, Monday to Friday. Once shipped, delivery typically takes 2–7 business days, depending on your location. You’ll receive a tracking link as soon as your order is
How do I track my order?
As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking link. Simply click the link to follow your package’s progress.
My tracking link says my package was delivered but I can’t find it. What should I do?
If your tracking page from Canada Post or Canpar shows "Delivered," but you can’t locate your package, follow these steps:. ✔️ Check your delivery location:On your Canada Post tracking page, if it says “Delivered to your community mailbox, parcel loc
Can you ship to a PO box?
Yes, we can ship to PO boxes!
My order is over $74, so why am I being charged a shipping fee?
Free shipping applies to orders of $74 or more after discounts and promo codes, before taxes. If your order total only exceeds $74 before applying a discount or after taxes, it won’t qualify for free shipping. In these cases, a $9.99 shipping fee wil
How can I update or cancel an order that was recently placed?
If you’ve just placed an order and need to modify or cancel it, please contact us as soon as possible. ⚠️ Important: We’ll do our best to make changes before your order is shipped. However, once it’s in transit, we can no longer modify or cancel it.
How can I access and update my Landish account?
This applies to regular (non-subscription) accounts. For subscription-related changes, see this article. After placing a one-time order, you’ll receive an account activation email to set a password and access your order history, name, address, and em
Where can I buy Landish products, and are they available in physical stores?
You can enter your city in our store locator search bar to locate the point of sale nearest you. 📍 Tip: Not all locations carry every Landish product, so we recommend calling ahead to confirm availability. Can’t find a store nearby? No worries! You
What forms of payment do you accept?
We accept credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Google Pay (GPay), and PayPal.