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Ordering, Shipping & Subscriptions

How do I order?

You have two options to order your favourite products:. One-Time OrderA regular purchase with a single delivery.For a guide, click here. Subscription OrderReceive your product every 30, 60, 90, or 120 days—or at a customizable frequency—while saving

How do I place a one-time order?

Go to our shop page. Click “Add to cart” under the product you want (ensure the default “One-time purchase” remains selected). Repeat for all items you’d like to order. Click the shopping bag icon in the top-right corner. Use “+” or “–” to adjust qua

How do product subscriptions work, and how do I place a subscription order?

When you subscribe to a product, you'll receive it automatically every 30, 60, 90, or 120 days based on your preference. After subscribing initially, this frequency is fully customizable from your subscription account portal. You’ll also save 20% on

Do you offer free shipping?

Yes! Orders of $74 or more (after discounts, before tax) ship for free. For orders under this amount, a $9.99 shipping fee applies.

Do you offer samples of your products?

Not at this time. However, you can use our one-time promo code LANDISH20 to get 20% off a one-time purchase, and receive free shipping when you spend $74+ (before tax and discounts). We also have a 30-day return and money-back guarantee if you’re not

What is your return policy?

All Landish products purchased on landish.ca can be returned within 30 days of purchase, except for our 1 kg Pure Canadian Hydrolyzed Marine Collagen and Marine Collagen Sparkling Waters. Returns must include any free promotional products received; o

Where do I enter my promo or gift card code?

You can enter your code in the “Discount code or gift card” box at checkout:. 💻 On a computer: This box appears on the right side of the screen after you click Checkout. 📱 On a mobile device or tablet: Tap Show order summary at the top of your scre

Can I combine promo codes, or combine a promo code with a gift card?

You can only apply one promo code per order. However, you can combine a promo code with a gift card:. Enter the first code (gift card or promo code) in the “Gift card or discount code” box and press Enter. Enter the second code in the same box.

I entered my promo code but it isn’t working. What should I do?

Oh no! Here are a few reasons why your code may not be working:. Spacing or Typo: Double-check that there are no spaces before, within, or after the code. Sometimes a capital “I” can be mistaken for a lowercase “l” (or vice versa). To avoid this, cop

I want a promo code. How do I get one?

If this is your first order, subscribe to our newsletter to receive a 20% discount code for one-time purchases (not applicable to subscriptions). Already a customer? Refer a friend! When your friend makes a purchase, you’ll get a $10 discount code th

Where do you ship?

We currently ship within Canada (with some exceptions for remote areas) and to the United States through landish.co. Exciting news—our Pure Canadian Marine Collagen will be available in the UK soon! Stay tuned for updates.

When will my order arrive?

If all items are in stock, we’ll ship your order within 48 business hours of receiving it, Monday to Friday. Once shipped, delivery typically takes 2–7 business days, depending on your location. You’ll receive a tracking link as soon as your order is

How do I track my order?

As soon as your order is shipped, you’ll receive a shipping confirmation email with a tracking link. Simply click the link to follow your package’s progress.

My tracking link says my package was delivered but I can’t find it. What should I do?

If your tracking page from Canada Post or Canpar shows "Delivered," but you can’t locate your package, follow these steps:. ✔️ Check your delivery location:On your Canada Post tracking page, if it says “Delivered to your community mailbox, parcel loc

Can you ship to a PO box?

Yes, we can ship to PO boxes!

My order is over $74, so why am I being charged a shipping fee?

Free shipping applies to orders of $74 or more after discounts and promo codes, before taxes. If your order total only exceeds $74 before applying a discount or after taxes, it won’t qualify for free shipping. In these cases, a $9.99 shipping fee wil

How do I cancel a product subscription?

Cancelling your subscription is quick and easy! Just follow these steps:. 🚀 Log In to Your Account:. 📋 Access Your Subscriptions:. Go to “My Subscriptions” from the top-left menu. Select “Manage Subscriptions.”. ❌ Cancel the Subscription:. Find the

If I place a subscription order, is there a minimum amount of time I have to stay subscribed?

No, there’s no minimum commitment! You can modify or cancel your subscription anytime without any restrictions. To manage your subscription:. Log in to your account here. Go to “My Subscriptions.”

How do I modify, swap, or cancel my subscription?

You can manage your Landish subscription with just a few clicks! Here’s how to update your products, delivery schedule, or personal info. Log in here to access your subscriptions.Click “My Subscriptions” in the top-left menu to view your active and i

How can I update or cancel an order that was recently placed?

If you’ve just placed an order and need to modify or cancel it, please contact us as soon as possible. ⚠️ Important: We’ll do our best to make changes before your order is shipped. However, once it’s in transit, we can no longer modify or cancel it.

Will I be reminded when my subscription order is about to renew?

Yes! You’ll receive a reminder email three days before your subscription order is processed. This gives you time to make any changes if necessary, like skipping, modifying, or cancelling your order. ⚠️ Note: Once your order has been processed and shi

How can I access and update my Landish account?

This applies to regular (non-subscription) accounts. For subscription-related changes, see this article. After placing a one-time order, you’ll receive an account activation email to set a password and access your order history, name, address, and em

Where can I buy Landish products, and are they available in physical stores?

You can enter your city in our store locator search bar to locate the point of sale nearest you. 📍 Tip: Not all locations carry every Landish product, so we recommend calling ahead to confirm availability. Can’t find a store nearby? No worries! You

What is the difference between selecting the “one-time purchase” and the “subscribe & save” option when ordering?

One-Time PurchaseA regular order with a single delivery—perfect if you just want to try a product or prefer buying as needed. Subscribe & SaveReceive your product automatically every 30, 60, 90, or 120 days, saving 20% on each order. You can pause, c

How do I add new products to my subscription?

Follow these steps to easily add new product subscriptions:. 🔑 Sign In: Log in here to access your account. 📋 My Subscriptions: Click “My Subscriptions” to view your active subscriptions. ➕ Add a Product:. Click “Add Product.”. Choose the product y

What forms of payment do you accept?

We accept credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Google Pay (GPay), and PayPal.